RETURNS AND EXCHANGES
All changes or returns must be communicated by email or phone to Zumos de Olvega Ltd. before being accepted.
Our email is zumos@pressumia.es
Keep in mind that juices are a perishable product and must be kept at the appropriate temperature, which is refrigerated between 0ºC and 7ºC.
As it is a product that expires quickly without appropriate storing, and since its shipment requires special packaging, there will be no right of withdrawal; therefore not being able to change or return the products.
Products may only be cancelled or modified if they have not left our warehouse for shipment; Zumos de Olvega Ltd. by any means allowed by law, your wish to cancel.
If the order is cancelled before leaving the warehouse, Zumos de Olvega Ltd. will return the money for the purchase of the products through a credit card payment refund from the customer or by sending a transfer.
If what the customer requests is a change, the difference in the amount of the change will be recorded in your points account and can be exchanged on your next purchase.
If a product other than the one requested by the client were delivered by mistake of Zumos de Olvega Ltd., it will be withdrawn and the correct product will be delivered at no additional charge to the buyer.
For any incident you can contact our Customer Service department via email: zumos@pressumia.es
If the recipient refuses to receive the order and does not accept it from the postman or courier, Zumos de Olvega Ltd. will not be forced to refund the amount of the same.
If you later want to receive it because you have changed your mind, you must pay the shipping costs that are generated through the courrier agency, since it would be a new shipment.
DELIVERY
Merchandise purchased through the Pressumia website may only be delivered when the shipping address is complete and true.
For security reasons, no request will be processed in which a post office box is provided or that it appears to be a false address with fraudulent intention, in which case the order will be held until the veracity of the delivery point is verified with the authorities.
The goods will be sent to the delivery address specified in the order.
In the event of delivery problems, the Customer Service Department (zumos@pressumia.es) must be notified as soon as possible of cases of non-receipt of the goods or delays in delivery of more than 4 business days.
When the order is delivered, you must verify that the shipment is correct.
If there is any discrepancy or problem with your order at the time of delivery, you must reflect the nature of the discrepancy or problem (for example, open package, damaged goods) on the delivery note, and sign it.
Next, you should contact the Customer Service Department by email or phone.
If the goods do not correspond to your order or you are not satisfied with them, you can exchange them for others or return them and request a refund of the amount in accordance with the terms and conditions contained in the section entitled RETURNS AND REFUNDS.
An order can be placed for a single delivery address (see “Place of delivery”), this may be different from the billing address.
